Privacy Statement for HIYA Cleaners Last Updated: 06/11/2024 At HIYA Cleaners, we value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal data

Last Updated: 06/11/2024

At HIYA Cleaners, we value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal data when you use our services and interact with our platform. By using HIYA Cleaners, you agree to the practices described in this statement.

1. Information We Collect:

User Profile Information: When you sign up for HIYA Cleaners, we collect personal information such as your name, email address, phone number, and profile picture.
Property Details: If you are a host, we collect property details, including property type, location, and special instructions.
Booking Information: We collect information related to bookings, including dates, times, cleaning preferences, and payment details.
Communication: We may collect and store communication exchanged between users and HIYA Cleaners for support, feedback, and record-keeping purposes.

2. How We Use Your Information:

Service Provision: We use your information to provide and improve our services, including facilitating bookings, connecting users, and enhancing user experience.
Communication: We may use your contact information to send transactional and service-related messages, such as booking confirmations and notifications.
Customer Support: Your information helps us respond to your inquiries, provide support, and address issues effectively.
Analytics: We use data for analytical purposes to understand user behavior, preferences, and trends to improve our services.

3. Information Sharing:

With Cleaners and Hosts: We share necessary information with cleaners and hosts to facilitate bookings and services.
Payment Processing: We share payment information with trusted third-party payment processors for secure transactions.
Legal Compliance: We may disclose information to comply with legal obligations, protect our rights, and enforce our policies.

4. Data Security:

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

5. Your Choices:

Profile Control: You can review and update your profile information at any time.
Communication Preferences: You can choose to receive or opt out of certain communications from HIYA Cleaners.
Data Access: You have the right to access, correct, or delete your personal information. Please contact us for assistance.

6. Cookies and Tracking:

We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns.

7. Third-Party Links:

HIYA Cleaners may contain links to third-party websites or services. Please note that we are not responsible for their privacy practices.

8. Children's Privacy:

HIYA Cleaners is not intended for use by children under the age of 13. We do not knowingly collect information from children.

9. Changes to this Privacy Statement:

We may update this Privacy Statement to reflect changes in our practices. We will notify users of significant changes via email or through the app.

10. Contact Us:

If you have questions, concerns, or requests regarding your privacy or this Privacy Statement, please contact us at info@hiyacleaners.com.

By using the HIYA Cleaners’ platform, you acknowledge and agree to the terms outlined in this Privacy Statement. Your continued use of our services constitutes your acceptance of these terms.