HIYA CLEANERS LLC Terms and Conditions


Last updated 07/20/2024


1. Introduction


Welcome to HIYA CLEANERS LLC. These Terms and Conditions ("Terms") govern your use of our marketplace platform for on-demand cleaning services ("Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.


2. Company Information


‍HIYA CLEANERS LLC

Address: 605 Quincy St, Rapid City, SD 57701

Contact Email: info@hiyacleaners.com

Contact Phone: 605-524-5393


3. The Platform


3.1 Description: HIYA CLEANERS LLC provides a Platform to facilitate connections between Property Owners/Hosts ("Owners") and Cleaners. We do not provide cleaning services but act as a marketplace to connect Owners and Cleaners. Cleaners are independent contractors or Third Party Providers, not employees of HIYA CLEANERS LLC.


3.2 Eligibility: To use the Platform, you must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Platform, you represent and warrant that you meet these requirements.


4. User Accounts


4.1 Account Creation: To access certain features of the Platform, you must create an account. You agree to provide accurate and complete information during the registration process and to keep your account information updated.


4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.


4.3 Termination: HIYA CLEANERS LLC reserves the right to suspend or terminate your account at any time, for any reason, including for any violation of these Terms.


5. Services


5.1 Booking Services: Owners can book cleaning services through the Platform. Cleaners will receive booking requests and may accept or decline them at their discretion.


5.2 Service Standards: Cleaners agree to perform cleaning services with a high level of quality and professionalism. Owners agree to provide a safe and accessible environment for Cleaners to perform their services.


5.3 Service Modifications: Any changes to the scope of the cleaning services must be agreed upon by both the Owner and Cleaner through the Platform.


6. Payments

6.1 Payment Process: Payments for cleaning services are processed through the Platform. Owners will be charged upon booking confirmation, and Cleaners will be paid upon completion of the service.


6.2 Payment Methods: We accept payments via the Stripe credit card processing.

6.3 Pricing: Prices for cleaning services are set by Cleaners and may vary based on factors such as the size of the property and the type of cleaning required.


7. Cancellations and Refunds


7.1 Owner Cancellations: Owners may cancel or reschedule services up to 24 hours before the scheduled time without penalty. Cancellations within 23.99 hours may incur a fee.


7.2 Cleaner Cancellations: Cleaners may cancel accepted bookings up to 48 hours before the scheduled time. Repeated cancellations may result in account suspension.


7.3 Refunds: Charges paid by you are final and non-refundable, unless otherwise determined by HIYA CLEANERS and the Cleaner or Third-Party Provider assessing the Charge. The first option is to allow the Cleaner to make it right. The second option is that a credit will be applied to your account. Owners must notify HIYA CLEANERS of subpar service within 24 hours after the service is completed or HIYA CLEANERS will have no further responsibility and you waive your right to later dispute the rendered service and/or the amounts charged. Email us at info@hiyacleaners.com and put "Refund Request" in the subject line.


8. User Conduct


8.1 Prohibited Activities: Users agree not to engage in any prohibited activities, including but not limited to: Misrepresenting information on the Platform. Using the Platform for any illegal or unauthorized purpose. Harassing, abusing, or harming another person using the Platform.


8.2 Compliance with Laws: Users agree to comply with all applicable local, state, and federal laws and regulations while using the Platform.


9. Privacy Policy


9.1 Data Collection: We collect personal data to facilitate the connection between Owners and Cleaners. This includes information provided during account registration and booking.


9.2 Data Use: We use your data to provide and improve our services. Your data may be shared with third parties only as necessary to provide our services or as required by law. HIYA CLEANERS LLC will not sell your data.


9.3 Data Protection: We implement industry-standard security measures to protect your data. However, no data transmission or storage system can be guaranteed to be 100% secure.


10. Liability and Dispute Resolution


10.1 Limitation of Liability: HIYA CLEANERS LLC is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Platform.


10.2 Dispute Resolution: Any disputes between Owners and Cleaners should be resolved directly between the parties. In the event of a dispute involving HIYA CLEANERS LLC, the parties agree to resolve it through mediation or arbitration in Rapid City, SD.


10.3 Indemnification: Users agree to indemnify and hold HIYA CLEANERS LLC harmless from any claims, damages, or expenses arising from their use of the Platform.


11. Intellectual Property


11.1 Ownership: All content, trademarks, and other intellectual property on the Platform are owned by HIYA CLEANERS LLC or its licensors.


11.2 Use Restrictions: Users may not use our intellectual property without our express permission.


12. Modification of Terms


HIYA CLEANERS LLC may update these Terms from time to time. Users will be notified of any changes via [email or platform notification]. Continued use of the Platform constitutes acceptance of the updated Terms.


13. Governing Law


These Terms are governed by the laws of the State of South Dakota. Any legal actions arising from these Terms will be brought in the courts of Rapid City, SD.


14. Contact Information


For any questions or concerns regarding these Terms, please contact us at:

Email: info@hiyacleaners.com